Returns
There are two different routes below. Which one applies depends on whether something is wrong with your order, or whether you have simply changed your mind. Nothing on this page affects your statutory rights.
If something is wrong with your order
If a product is faulty, damaged, past its date, or not what you ordered, you have the right to a full refund if you tell us within 30 days of receiving it. This is your legal right under the Consumer Rights Act 2015 and nothing on this page limits it.
Email us at hello@flavoursofnortheastindia.com with your order reference and, if you can, a photo of the problem. A photo of a broken jar or a damaged box helps us sort it out quickly and means we can usually deal with it without asking you to post anything back.
We will refund you in full, including the delivery charge, or send a replacement if you would rather. You will never pay return postage when something is wrong with an order.
If you have changed your mind
You have 14 days from the day you receive your order to tell us you would like to return it.
We can accept returns of jars that are:
- Unopened, with the seal sticker still intact and unbroken
- In a condition we could reasonably sell again
Once the seal sticker has been removed or broken we cannot accept the jar back, even if it is full. This is a food hygiene requirement and applies to sealed food products generally — we have no way of knowing how a jar has been stored once it is open.
For a change-of-mind return you pay the postage to send the jars back to us. We recommend a service with proof of posting, because the return remains your responsibility until it reaches us.
How to start a return
Email hello@flavoursofnortheastindia.com with your order reference — it looks like F20260910-001 and is at the top of your confirmation email — and tell us which jars you would like to return and why. We will reply with the return address and confirm anything you need to do.
Please contact us before sending anything back, so we know to expect it.
Refunds
We refund to the card you paid with. Once we have received the returned jars, or agreed a refund for something that arrived damaged, we process the refund within 14 days. Your bank may take a few more days to show it.
For a change-of-mind return we refund the price of the jars. The original £3.99 delivery charge is refunded only where the whole order is returned. Where something was wrong with your order, we refund the delivery charge as well.
Questions
If you are unsure whether something can be returned, just ask us at hello@flavoursofnortheastindia.com before you post it.