Shipping

Where we deliver

We deliver to addresses in the United Kingdom only. We are not able to ship overseas at the moment.

What delivery costs

Delivery is a flat £3.99 per order, however many jars you buy. Prices include VAT.

Orders containing the Full Set include delivery at no extra charge — the saving on the set is the delivery rather than a discount on the jars.

When we dispatch

We aim to dispatch orders on the next working day. Working days are Monday to Friday, excluding bank holidays. Orders placed at the weekend are dispatched on the following Monday.

Occasionally, during a busy period or a new batch, dispatch may take a day longer. If we expect a delay on your order we will email you.

How long delivery takes

We send orders by Royal Mail 48, which usually arrives within two to three working days of dispatch. Royal Mail does not guarantee this service, so please allow a little longer at busy times of year.

You will receive an email as soon as your order is on its way.

Tracking

Royal Mail 48 is tracked. You'll receive a tracking link by email once your order is dispatched, so you can follow it to your door.

If your order does not arrive

If your order has not arrived within 10 working days of dispatch, email us at hello@flavoursofnortheastindia.com with your order reference and we will investigate it with Royal Mail.

If an order is lost in the post, we will replace it or refund you in full — you do not lose out because a parcel went missing.

If your order arrives damaged

Our jars are glass, and very occasionally one does not survive the journey. If anything arrives broken or damaged, email us within a few days with a photo and your order reference. We will replace it or refund you, and we will not ask you to post a broken jar back to us.

Our Returns page explains this in full.